business π Govt speeds up grievance resolution time
The government is actively speeding up the process for grievance redressal across various departments. This change impacts how quickly citizens can get their issues resolved in official channels. Previously, the average time taken was 28 days in 2019, but this has been reduced to 14 days now. This move aims to improve public service delivery and make the system more efficient for citizens. Officials are implementing new digital workflows to meet these tighter deadlines moving forward.