π₯ British Gas mistake costs customer weeks of stress
A British Gas customer mistakenly received Β£38,611.59 instead of the claimed Β£300 solar tariff payment. This error occurred in May, after an agent input the wrong meter reading for the homeowner in Sale. The amount remained in her account for seven weeks before finally being recovered on July 14th. Customer service lacked a clear procedure for returning such large sums of money. British Gas eventually paid Β£500 compensation after media intervention. πΈ